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Export first, cancel the right way, and know exactly what happens to your data before the clock starts.
by Isabella Torres · Last updated: 2026-07-19To cancel AWeber, log in, open the Billing page, find the Current Plan section, and click Close My Account, then follow the on-screen prompts or start a live chat to request cancellation. Before you do, export your subscribers and messages, because AWeber permanently removes closed-account data within 30 days.
You have already made the decision, so this guide skips the persuasion and gives you the exit mechanics. We cover exactly what to export, the verifiable cancellation steps, the retention and reactivation windows AWeber publishes, and what the Service Agreement actually says about billing and refunds.
Every plan detail, retention window, and menu path below is drawn from AWeber’s own help center and Service Agreement so you do not lose data or get billed on a cycle you thought you closed.
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Key Takeaways
Export your subscribers and message content before you touch the cancellation flow, because once the account closes, the data comes down on a fixed clock. The safest first move is AWeber’s Backup Data feature, which packages everything, then a CSV pull of anything you want in a clean spreadsheet.
According to AWeber’s help documentation, the Backup Data feature generates a compressed zip of all subscribers and messages across every list and emails you when it is ready to download. For a single list, use the Export CSV button on the Subscribers page, and you can filter the list first if you only want a segment.
Treat the CSV as your source of truth. It is the file you will import into whatever comes next, and a clean export with intact tags and custom fields is the single biggest factor in a painless migration.
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Cancel from inside your account: log in, open Billing, find Current Plan, and click Close My Account, then follow the prompts. If you would rather have someone do it with you, you can start a live chat and request cancellation instead. Free accounts are a special case covered below.
AWeber’s help center lays out the exact steps to close a paid account online. The Current Plan section on the Billing page is where the Close My Account control lives, and the on-screen prompts walk you through confirming the closure.
Two details matter for billing. AWeber’s billing documentation confirms that accounts are billed automatically on a recurring basis at the chosen interval, and that you can cancel within your Billing settings or by contacting Customer Solutions. If you are on a free account, AWeber’s cancellation page notes that you need to contact Customer Solutions to cancel it.
One more thing worth doing in writing. AWeber’s Service Agreement states that cancellation takes effect only when AWeber confirms receipt of the request, and that only a written termination request relieves you of the obligation to pay the monthly charge. So keep the confirmation, and if anything about the on-screen flow is unclear, send a written cancellation request and wait for confirmation.
After you close the account, recurring billing stops and your data enters a removal window. AWeber’s cancellation documentation states that account data, including subscribers, broadcasts, automations, landing pages, and web push notifications, is permanently removed within 30 days of closing.
You also get a grace period to change your mind. Within 30 days of closing, AWeber can reactivate the account. After 30 days, the account cannot be reopened and the information is permanently unavailable, which means you would need to start a brand new account from scratch. This is exactly why the export step comes first.
There is a separate, related rule for nonpayment. AWeber’s Service Agreement states that when an account lapses on payment, all files, information, and mail under the account are preserved for 20 days from the payment due date, and if payment is not received after 20 days they are deleted. Voluntary cancellation and nonpayment are different paths, but both end in deletion, so do not rely on either as a backup.
On refunds for ordinary voluntary cancellation, AWeber does not publish specific terms, so the honest answer is to confirm with Customer Solutions before you close. What the Service Agreement does state clearly is that service may be cancelled in writing at any time with no penalty, and that accounts terminated for spam are closed immediately without a refund.
Because no official page found states a refund or proration policy for a normal cancellation, this guide will not put a number on it. If unused time in a prepaid quarterly or annual period matters to you, ask AWeber directly and get the answer in writing before you cancel. When in doubt, AWeber’s Service Agreement is the primary source on cancellation and billing obligations, and Customer Solutions can confirm your specific account.
If you do not actually want to leave yet, there is a pause option. AWeber offers a Hold package at $4.99/month that preserves your data and allows you to reactivate at any time. It is worth considering if you are pausing sending for a season rather than switching platforms, because it avoids the 30-day deletion clock entirely.
Pick your next platform based on how much help you want moving, not just on feature lists. A clean CSV import matters, but the difference between a smooth switch and a frustrating one is usually whether a human helps you rebuild lists, tags, and automations without a support-ticket queue in between.
A short, honest shortlist: keep it to platforms that import your CSV cleanly, offer real onboarding, and price transparently. Mailsoftly fits that description, with free hands-on migration and human support so your exported subscribers, tags, and templates do not get lost in translation. You can compare it against the wider field on the Mailsoftly pricing and plans page.
Whatever you choose, the sequence is the same: export from AWeber first, confirm cancellation in writing, then import into the new platform and rebuild your automations from the notes you saved. Land somewhere with real support and the move takes an afternoon, not a week.
For the broader picture on this topic, see our complete Email Platform Comparisons guide, which covers strategy, fundamentals, and advanced playbooks.
AWeber’s Service Agreement says cancellation takes effect when AWeber confirms receipt of your request, and that only a written termination request relieves you of the obligation to pay the monthly charge. So even if you close the account from the Billing settings, keep the written confirmation you receive as proof of the date the cancellation was requested and acknowledged.
AWeber does not publish specific refund terms for ordinary voluntary cancellation, so confirm your case with Customer Solutions before closing. The Service Agreement states you can cancel in writing at any time with no penalty, and that accounts terminated for spam are closed immediately without a refund.
Your contacts are permanently removed within 30 days of closing the account, along with broadcasts, automations, landing pages, and web push notifications. Export your subscribers with Backup Data or Export CSV before you cancel, because after 30 days the information is permanently unavailable.
Yes. AWeber offers a Hold package at $4.99/month that preserves your data and lets you reactivate at any time. It is a good fit if you are pausing sending temporarily rather than switching platforms, because it avoids the 30-day deletion window that follows a full account closure.
Within 30 days of closing, AWeber can reactivate the account. After 30 days, the account cannot be reopened and the information is permanently unavailable, so you would need to create a new account. Keep your exported data as your safety net during this period.
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