B2C Emailing In 2023

B2C email marketing has great importance; there are many benefits to incorporating B2C marketing. B2C marketing is significant in the field of selling goods and services. Having B2C campaigns via email is a large portion of the advertisement, significantly since the online industry is growing at such a rapid rate. A couple of improvements you will be able to see immediately is: Increase in Webpage visits. Now, this is how emails are designed to promote visits to the website and increase conversion. Leading us into the conversation of transformation and brand recognition using email marketing in this field is a massive trigger for growth in both these areas. Being able to engage openly and reach out to customers and not only catch their attention but improve your brand's image in their eyes can lead to a considerable conversion increase. Improving SEO, which is search engines using keywords integrated into emails, websites, etc., is a great way to push your brand to the top of the search results; this increases conversion rates and drives high foot traffic. There are also benefits, such as growing the depth of your brand's email list and connecting with customers on a deeper level than the surface.

What Is B2C Marketing?

For starters, to break down the basic understanding of B2C, it is the transaction between a business and a customer, whether through products or services. Oftentimes in B2C marketing, the consumer's Behavior is the primary driver. Therefore, when you are looking at the customer's preferences and creating something to meet this, you will have to factor in what will motivate them to make these purchases. Being able to identify what the customer wants and creating a campaign in which to approach this is the heart of what B2C marketing campaigns are centered on. 

What Is Incorporated In B2C Email Marketing?

 Email marketing is a great and effective way to communicate to multiple people across all platforms while still getting positive growth and outcomes. There are tons of interactions, brand exposure, and an increase in conversation, eventually converting to revenue. Maximizing their capability for email marketing campaigns and thoroughly understanding the goal they wish to achieve with the drive and the audience and demographic included. 

Many factors go into the structure of an email marketing campaign, and these techniques are constantly evolving with B2C marketing. Factors such as tone of voice, structure, timeliness, and the actual content of the email are all considerations that diverse the time to be planned out. When a brand creates its email marketing campaign, an audience is kept in mind that they wish to reach with its product. By creating engaging content and capturing the audience's attention, eventually, sales will increase. 

 The Strategies Behind B2C Email Marketing

  • Purchasing Behavior from the Customer: Observing customers' buying habits as their journey with the brand continues is essential as this tactic can aid in segmentation or a future campaign... When observing B2C emailing, one must grasp the behaviors, preferences, and responses when making a transaction.
  • Retention: Retention can help email marketing to help build loyal customer base by using emails such as win - back emails, abandoned cart emails, etc. When observing the success rate of selling it is important to note that retaining valuable customers by sending win back emails and running campaigns around this. 
  • Increase in Website Traffic: Sending emails that are relevant and targeted correctly will help direct potential customers to the website and increase and drive sales. As a B2C there are many options that allow you to create email campaigns, seasonal campaigns, coupons, deals and discounts, and different types of benefits.  
  • CTA (Calls To Action): When a B2C consumer is shopping, it is often preferred that the emails are concise, simple, and to the point. This can be done by having a single call to action button that makes a statement. There are many design features that can come into play when designing these campaigns—looking for relevant images and videos that are strong in text and font color. Catching the customers' attention using words that create a sense of urgency and FOMO makes results and ensures the customer's interests are clearly at the forefront. These will all promote browsing through the site. 
  • Mobile Friendly: The B2C email marketing campaigns must also be mobile friendly. Most emails are now opened on a mobile device, so ensuring the format transitions cleanly is ideal. If this factor is not considered, it can negatively affect conversion rates. 
  • Subject Lines Matter: The subject line of an email is similar to a car salesman at the dealership; it is your first interaction with the brand, so you want it to be engaging and enticing. You automatically caught my attention and drew me in to learn more about what is being offered. Ideally, subject lines should be short, engaging, and personalized. Enticing the subscribers to open the email and discover what they could be missing out on. 
  • Customers always come first: there is tons of information in the world that allows for a profile of the said person to be created without them knowing. Use this to your advantage; by collecting a range of information such as demographics, employment, gender, hobbies, activity, and browser history, there is a higher chance to evaluate this data and create a campaign to bring them in. The best way to form a solid relationship with the customer is to create a relationship with communication and trust built—making it easy and simplistic for subscribers who want to learn more and keep browsing. 
  • Retargeting: Retargeting is constantly faced in the marketing world, ensuring the entire audience and customers. It is easier if a potential customer can locate what they are searching for and go to an alternative competitor. The approach used in retargeting is to reach out to customers via email by including sales and deals or even offering something they cannot get elsewhere. This is commonly seen when a customer abandons their cart and retargeting is used to re-engage the customer. 
  • One - to - one communication with target audience: Email lists are created as an asset to your brand and your campaign. Reaching out to target subscribers and including the correct calls to action to help increase conversion rates. 

B2C Email Marketing Examples

As has been mentioned, B2C email marketing is a helpful addition when preparing B2C sales, granting feedback, and monitoring the progress of a campaign. These concepts can truthfully skyrocket a campaign. There are many options to ensure a campaign's success, such as testing by B2C experiments and attempting different tactics that offer many benefits. Email marketing is centered around reaching out to a target audience where sales are almost guaranteed to increase. To dive deep into what types of emails this truly entails, let's break it down:

Welcome Emails: These are crucial to brand and customer development, they make a positive first impression on the new subscriber or purchaser. Welcome emails have a whopping 50% opening rate, much higher than an average campaign. This is a chance to include a deal or discount or interest them in the company newsletter. Extending the welcome is an opportunity to express how your brand can aid them and what the brand's goal is, ultimately setting a foundation for what is to come.

Reminder Emails:  This method of communication is a great way to engage with customers by constantly keeping your brand on their minds. These reminder emails engage the company with the customer and spark the conversation of exploring the site and seeing what could be a possible purchase. Sometimes it isn't easy to understand that an email serving as a gentle reminder is all needed to re-spark the interest of a potential sale. With reminder emails, customers must know they are valued and appreciated; offering them the opportunity to provide feedback is a big way to give the audience a voice. 

Newsletter: Newsletters are a fun and collaborative way to reach out to customers and readers on a level surpassing a simple comment box or feedback box. Email newsletters are constantly tailored to what is being asked of them such as an announcement, discount, or a new product release. This is why all Newsletters need a CTA, well-written text, and straightforward content. 

VIP Programs are a creative way to boost customer engagement and loyalty. Sending VIP emails to constantly active customers is a way to make them stand out from the crowd and offer a feeling of importance. These programs often result in limited-time deals, exclusive discounts, or exclusive information being shared! This is also an encouraging way to have customers be brand ambassadors and promote the brand due to their loyalty. 

How To Create B2C Email Campaigns

There are about five steps that will aid you in creating an effective email campaign.

  1. Create SMART Goals and Identify the KPI - by creating smart goals, you are developing plans that are attainable but still something to work towards. Ask yourself the hard questions, what is the big picture? Is it to have more subscribers? Increase website traffic? Increase Conversions? All of these are goals, and it is essential to understand this before the steps are taken to get there. 
  2. Email list to Target a Person - Ideally, there is a person that you are going to market to. With this being said, you will need to research and understand their behaviors and interactions. You see how they interact with the website and emails and engage with your brand across multiple platforms to create a persona that is accurate and will draw the results that will result in success. 
  3. Segmentation - Once the list grows to a good side, it is time to segment your emailing list. The segmentation in B2C is crucial because customers can enter the sales funnel at different times with different levels of brand awareness. There may be products that don't interest a specific customer segment; this is where the personas and segmentation kick in. Looking at a few particular techniques in segmentation such as Demographic (Age, Gender, Occupation, Ethnicity), Geography (Country, City, Zip Code), Psychographics (habits, lifestyle, values), and finally, Behavioral (tracking a users activity on a website and how they interact with emails, clickbait and what pages they spent the most time on while browsing. These are great things to pay attention to when segmenting, as frequently, the significance of segmentation goes unappreciated. 
  4. Draft and Create a campaign: Once the segmentation is put into play, it is time to create campaigns based on segmentation. There are different buyer journeys, such as retention, re-engagement, or a new subscriber. This all needs to be considered; the email that is drafted needs to have a different subject line, design, and call to action based on segmentation. 
  5. Automate: When automation is taken into consideration, there is a plethora of resources saved as well as time saved. This can increase your revenue and productivity. This is essentially Drip Marketing, and you are welcome to learn more about this specific process by visiting our blog!


As B2C, email marketing is a tool of significant growth. When incorporating this, there must be a solid goal set and steps to take care of it and ensure that it is going in the correct direction. Using a platform such as Mailsoflty to create B2C email marketing campaigns allows the hard thinking part to be taken care of. Once the format is completed and the segmentation is implemented, Mailsoftly can handle the rest! When email marketing is prioritized, there are proven rates that show an improvement in client retention, engagement, and higher success rates. B2C email marketing is about knowing the audience and ensuring the emails are correctly formatted for said audience. Email marketing is made easy by using services and providing that the audience is targeted precisely.