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Export first, cancel cleanly, and know exactly what happens to your contacts. No snark, just the checklist.
by Ozlem Yildirimer · Last updated: 2026-07-20To cancel Mailjet, first export your contacts, templates, and reports, then open your account or subscription settings and either downgrade to the free plan or close the account. Because Mailjet updates its interface periodically, confirm the exact menu path in Mailjet’s official help center before you click, so nothing is lost in the switch.
This guide is for people who have already decided to leave. There is no argument here about whether Mailjet was the right tool. The goal is a clean, reversible exit: get your data out while you still have full access, cancel in the correct order, and understand what happens to your account afterward.
The single most important rule is sequence. Export before you cancel, not after. Once billing stops, access to certain data can become read-only or expire, so the safe move is to treat your export as the source of truth and only then touch the cancel button.
New here? Start with our primer on Email Platform Comparisons for the fundamentals, then come back to this guide.
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Key Takeaways
Export five things before you cancel: your contact lists, your segments, your templates, notes on your automations, and your campaign reports. These are the assets that are hardest to rebuild from memory, and they are the ones most likely to become inaccessible once your subscription ends. Do this while your account is still fully active.
Contacts. This is the non-negotiable one. Export your full contact lists to CSV, including any custom fields and subscription status. Keep opt-in and consent data intact, because your next platform will want proof of consent to protect deliverability. If you run multiple lists, export each one separately so you preserve the structure rather than flattening everything into a single file.
Segments. Segments are logic, not just data. A CSV captures who is in a segment today, but not the rules that built it. Before you leave, write down each segment definition: the filters, the conditions, and the intent behind it. That short document saves hours when you recreate the same audiences on a new tool.
Templates. Save each email template two ways: as raw HTML and as a full-page screenshot. The HTML lets a developer or a new editor rebuild the layout; the screenshot preserves the exact look so nothing drifts in translation. If your templates pull in hosted images, note where those images live so you can re-host them and avoid broken graphics later.
Automation notes. Automations rarely export as anything you can re-import elsewhere, so document them by hand. For each workflow, record the trigger, every step, the wait times, the conditions, and the emails sent at each stage. A simple table or a labeled screenshot per automation is enough to rebuild the same journey without guesswork.
Reports. Your historical performance is worth keeping. Export campaign reports covering open rates, click rates, bounces, and any revenue attribution for at least the past six to twelve months. This gives you a baseline to compare against on your new platform, so you can tell quickly whether the move helped or hurt.
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You cancel Mailjet from inside your account settings, in the billing or subscription area, after your exports are complete. Because Mailjet periodically redesigns its dashboard, the exact labels can shift over time, so the reliable move is to follow the current path documented in Mailjet’s own help center rather than a fixed set of clicks from any third party.
At a high level, the process follows the same shape on most email platforms, and Mailjet is no exception. The verifiable, tool-agnostic steps look like this:
For the precise, up-to-date menu path and button labels, use the official source: Mailjet publishes the current cancellation steps in its documentation. If any wording in your dashboard does not match, trust the platform’s own guidance, which you can find in Mailjet’s official help center and documentation. If your plan was purchased through a reseller or an app marketplace, cancel through that channel instead, since the billing relationship lives there rather than in Mailjet directly.
If you authenticated a sending domain or set up dedicated IPs, plan the DNS and domain handoff to your new platform before you cancel. Removing records too early can pause live sending; moving them too late can leave you paying for two tools at once.
After you cancel, billing stops according to the terms of your plan, and your account typically loses the ability to send. What happens to your stored data, and how long it stays available, depends on Mailjet’s current retention policy, which is exactly the kind of detail that changes over time and should be read from the source rather than assumed.
Billing. On a monthly plan, canceling generally stops the next charge; on an annual plan, you have usually already paid for the term. The precise timing of when charges stop, and whether you keep access until the end of a paid period, is governed by your subscription terms. Check the billing section and your latest invoice so there are no surprises on your statement.
Data retention. This is where guessing is dangerous. Retention windows for contacts, campaign history, and templates vary and can be updated by the provider at any time. Rather than trust a specific number, treat your own export as permanent and the platform copy as temporary. If you need to know an exact retention window, the current policy is published by Mailjet, and that is the only figure worth relying on.
Reactivation. Many platforms let you reactivate a recently closed account, and some data may still be present if you return quickly. That is a helpful safety net, not a plan. Because you cannot count on how long a dormant account or its data will persist, the export you made in step one remains your real insurance policy.
Whether you can get a refund from Mailjet depends on your plan type and Mailjet’s current refund policy, so the honest answer is to verify it directly rather than trust a percentage from a third-party article. Refund terms differ between monthly and annual plans, between regions, and between direct and reseller purchases, and they are updated periodically.
Here is the practical framing. Monthly subscriptions usually stop at the end of the current cycle, which means you often keep access through the period you already paid for rather than receiving money back. Annual plans and any partial-month scenarios are handled according to the specific terms you agreed to at signup. Because these details carry real money, do not rely on an estimate.
To find your exact refund eligibility, read your subscription terms and the refund policy in Mailjet’s help center, or contact their billing support with your account details. If a refund is not offered, the next best outcome is simply avoiding the next charge, which is why timing your cancellation near the end of a billing cycle is often the most cost-effective move.
The right next platform depends on why you are leaving. If you left because of cost surprises, pick a tool with transparent pricing. If you left because support was hard to reach, prioritize a team you can actually talk to. If deliverability or ease of use pushed you out, weigh those first. Match the fix to the reason, not to the loudest brand.
A short, honest way to shortlist candidates: list your top three frustrations with Mailjet, then evaluate two or three alternatives strictly against those. Import a small test list, rebuild one template, send one campaign, and see how the numbers and the support experience compare. A weekend of testing beats months of second-guessing.
If human support and a predictable bill are what you are after, Mailsoftly is built for exactly that transition. You can review Mailsoftly’s transparent pricing plans (as of 2026-04-15), which start with a Free plan at 500 contacts and 2,000 emails per month, then move to Basic at $39/mo annual for 5,000 contacts and 40,000 emails, Business at $79/mo annual for 15,000 contacts, and Premium at $159/mo annual for 30,000 contacts. Free hands-on migration means a real person helps move your contacts and templates so you land somewhere with real support instead of starting over alone.
For the broader picture on this topic, see our complete Email Platform Comparisons guide, which covers strategy, fundamentals, and advanced playbooks.
Downgrading to a free tier, where available, keeps a door open: your account survives and you can come back later. Closing ends the relationship and your account typically loses the ability to send, with stored data governed by Mailjet’s current retention policy. Either way, treat your exported files as the only copy you control.
It depends on your plan and Mailjet’s current refund policy, so verify it directly rather than trusting an estimate. Monthly plans typically stop at the end of the paid cycle, and annual or partial-month terms follow your subscription agreement. Check the refund policy in Mailjet’s help center or ask their billing support for your exact eligibility.
Your ability to access and send to contacts generally ends when the subscription does, and how long the data is retained follows Mailjet’s current retention policy. Because that window can change, export your full contact lists to CSV, with custom fields and consent status, before you cancel. Treat your own export as the permanent copy.
Some platforms offer a downgrade or a lower tier that keeps your account open without a full monthly cost, which functions like a pause. Whether Mailjet offers a specific pause option, and on which plans, is best confirmed in their help center. If pausing is not available, downgrading to a free or smaller tier is often the closest equivalent.
Export first, set up your new platform second, verify sending domains and a test campaign third, and cancel Mailjet last. Running the new tool in parallel for a short overlap prevents a gap in your email program. The small cost of a few overlapping days is worth avoiding a broken send or lost data.
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