Stop fighting a dated UI and waiting for support replies. Modern editor, responsive human support on every plan, real free tier. Active product velocity, not enterprise-cloud afterthought.
Real screenshots from a live Mailsoftly account - the deliverability tools, spam checks and automation builder you'll use every day. Click any shot to zoom.
The differences that actually show up in your day-to-day work - and your annual invoice. No marketing fluff, just what changes when you switch.
When customers tell us why they finally moved, the answers cluster around the same handful of things. Recognize any of these?
Moosend's interface has the bones of a 2016 ESP - workable but visibly dated. The drag-and-drop editor lags behind modern tools, the automation builder buries logic in nested menus, and reports require multiple clicks to surface basic numbers. It works, but you'll feel friction every session.
Mailsoftly: modern editor, clean automation builder, reports that surface what matters fastMoosend offers email support on lower plans, with live chat reserved for higher tiers. Even when you reach an agent, response quality varies widely. For a tool you'll use daily to send revenue-driving campaigns, this is a real risk - especially during deliverability incidents or send-time bugs.
Mailsoftly: real human support on every plan, including free, with consistent response timesMoosend was acquired by Sitecore in 2021. Since then, public roadmap updates and major feature releases have come less frequently, with most engineering bandwidth absorbed into Sitecore's enterprise marketing cloud. The Moosend SMB customer is no longer the primary product user.
Mailsoftly: independent product, focused on the SMB email marketing use case, weekly improvementsMoosend ships a 30-day trial with no permanent free tier. You're forced into a payment decision within 30 days, even if your list hasn't grown enough to justify the commitment. Most email platforms - including Mailsoftly - give you a free plan you can run on indefinitely while you evaluate.
Mailsoftly: free plan with 500 contacts and 2,000 emails/mo, no time limit, no card requiredNo downtime. No data loss. No technical headaches. Our team moves your account from Moosend while you keep sending.
All plans include AI features, automation, segmentation, and free migration from Moosend. No annual contract required. Annual billing saves about 20%.
Real customers, in their own words. Businesses leave Moosend to escape rising costs and limited automation. They stay with Mailsoftly for real human support, better segmentation, and pricing that scales without surprises.
We've been using Mailsoftly for over a year to manage our clients' newsletters and automations. Outstanding customer support - they respond lightning fast and always go above and beyond. The platform is intuitive, efficient, and packed with features that make email marketing a breeze.
As an entrepreneur it is always guesswork when trying a new piece of software, but Mailsoftly comes with not just the elegance of use but the support of the creator of the program itself. The design interface is familiar and easy to work with, and there is the rare comfort of knowing that one is working with a company that cares, top to bottom.
I am extremely pleased with this service. I was using another platform previously and in comparison this is a much better service at a lower cost. The customer service has been top notch - quick & effective. Things were done promptly and with great care. I could not recommend their services more.
No. We import your Moosend contacts, lists, and email templates. Your Moosend account stays active during the cutover so there's zero risk of data loss. Automation workflows are rebuilt in Mailsoftly's editor - most map cleanly since Moosend's automation depth is comparable. Templates may need slight rebuilding due to editor differences.
Most SMB accounts are live and sending in 1-2 hours, on a single Zoom call. We start with a 30-minute scoping segment, then our team handles imports, template rebuilds, automation recreation, and domain authentication while you watch. We send your first campaign together at the end of the call. Complex multi-step automations may need a follow-up session, and domain warm-up continues in the background over the next 7-10 days.
No. We help you authenticate your sending domain (SPF, DKIM, DMARC) and walk you through your first campaign. For most common domain registrars, we can apply the records for you. If you have an in-house IT team, we'll send them clean instructions instead.
Yes - free for any list size. We don't gate it behind a tier or charge a setup fee. Whether you're moving 800 contacts or 80,000, our migration team handles the move at no cost. The only thing you pay for is the monthly plan once you've switched over.
Our team recreates your existing automations step-for-step inside Mailsoftly - welcome series, behavior-based flows, tag rules, and segments. We walk you through each one before anything goes live, so nothing surprises your subscribers. Done by a person on our team, not handed off to a script.
No contract required. Pay monthly, cancel anytime. If you'd rather pay annually, you'll save about 20% - but it's optional, never required. We don't believe in trapping people who would rather leave.
Pricing is published transparently on the pricing page for every tier from 500 contacts up to 30,000. Above 30,000, we offer custom pricing on the same Mailsoftly product - no upsell to a different tier with extra "enterprise" features you don't need. You'll always know what next month costs.
Start free, or let our team migrate your account for you. No contracts, no surprise price jumps, no ticket queues. Just a real human and a calmer inbox.
